Apostille Help

Legal information

Terms, privacy and cookies

This page sets out the terms that apply to our private apostille and document legalisation service, how we handle personal data under UK GDPR, and how cookies are used on this website. Apostille Help is a private service and is not affiliated with the UK Government or the FCDO.

Terms of service

Terms and conditions

These terms govern your engagement with Apostille Help. By placing an order, you agree to the scope of service, the payment arrangements and the limits of liability set out below. Our service is private administrative assistance. We prepare, check and submit documents on your behalf, but we do not act as a government body and cannot guarantee acceptance by any foreign authority.

Our fee for preparing your order is shown separately from any government or statutory fees, which are passed on at cost. Payment is due as stated at the point of order. Turnaround times are estimates, not guarantees. Liability is limited to the service fee paid for the affected order, except where the law does not permit such a limit. Full terms are available on request before you order.

Privacy and cookies

Privacy policy and cookie policy

Apostille Help is the data controller for personal data you provide when you use this website or place an order. We process the documents and details you upload only to prepare and submit your order, and to meet our legal and accounting obligations. We store uploaded documents securely, restrict access to authorised staff, and delete them within a defined retention period once the order is complete. You have rights under UK GDPR, including access, correction, erasure and objection, which you can exercise by contacting us.

This website uses essential cookies needed to operate forms and keep the site secure. With your consent, we may also use analytics cookies to understand how the site is used. You can manage your cookie choices at any time through the consent controls on this site, and your browser settings also let you block or delete cookies. For the full list of cookies, their purposes and retention periods, please contact us using the details on our Contact page.